Privacy Policy

UK Furniture Manufacture ("we", "us", "our") operates the website ukfurnituremanufacture.store (the "Website"). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our Website, make a purchase, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data.

Data Controller:
UK Furniture Manufacture
32a Pritchett St, Birmingham B6 4EX, United Kingdom
Email: info@ukfurnituremanufacture.store

1. Effective Date

This policy will become effective on April 20, 2026.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our store.

2. Information We Collect

We may collect and process the following categories of personal data:

(a) Information you provide directly:
- Full name
- Delivery and billing address
- Email address
- Telephone number
- Payment information (processed securely by our payment provider; we do not store full card details)

(b) Information collected automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Website
- Referring website or search engine

(c) Information from third parties:
- Payment confirmation from our payment processor
- Delivery tracking information from our shipping carrier (UPS)

3. HOW WE USE YOUR INFORMATION (LEGAL BASIS)

Under UK GDPR Article 6, we process your personal data for the following purposes and legal bases:

(a) To fulfil our contract with you (Article 6(1)(b)):
- Processing and delivering your orders
- Providing customer support related to your orders
- Sending order confirmations and delivery updates

(b) With your consent (Article 6(1)(a)):
- Sending marketing emails about new products and offers (you may withdraw consent at any time)

(c) For our legitimate business interests (Article 6(1)(f)):
- Improving our Website and products
- Detecting and preventing fraud
- Ensuring network and information security

(d) To comply with legal obligations (Article 6(1)(c)):
- Maintaining financial records as required by UK tax law
- Responding to lawful requests from authorities

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal data to third parties. We may share your information with:

(a) Service providers who assist in operating our business:
- Shopify (our e-commerce platform)
- Payment processors (for transaction processing)
- Shipping carriers (UPS) for order delivery
- Email service providers (for order communications and marketing)

(b) Legal authorities:
- Where required by law, regulation, or legal process

All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.

5. DATA RETENTION 

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

- Order and transaction data: Retained for 6 years after the date of the transaction, as required by HMRC for tax and accounting purposes.
- Customer account data: Retained for as long as your account is active, or for 3 years after your last interaction with us.
- Marketing consent data: Retained until you withdraw your consent.
- Website analytics data: Retained for 26 months in anonymised form.
- Customer service communications: Retained for 3 years from the date of the last communication.

After the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be used to identify you.

6. YOUR RIGHTS

Under the UK GDPR, you have the following rights in relation to your personal data:

6.1 Right of Access (Article 15): You have the right to request a copy of the personal data we hold about you.

6.2 Right to Rectification (Article 16): You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

6.3 Right to Erasure (Article 17): You have the right to request that we delete your personal data, subject to certain exceptions (e.g., where we need to retain the data for legal or accounting purposes).

6.4 Right to Restrict Processing (Article 18): You have the right to request that we restrict the processing of your personal data in certain circumstances.

6.5 Right to Data Portability (Article 20): You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.6 Right to Object (Article 21): You have the right to object to the processing of your personal data for direct marketing purposes at any time.

6.7 Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at:
Email: info@ukfurnituremanufacture.store
Phone: +44 1215722918
Address: 32a Pritchett St, Birmingham B6 4EX, United Kingdom

7. DATA SECURITY

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:

- SSL/TLS encryption for all data transmitted between your browser and our Website
- Secure hosting infrastructure with regular security updates
- Access controls limiting who can access your personal data
- Regular security assessments of our systems and processes
- Secure deletion procedures when data is no longer required

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

8. COMPLAINTS
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: https://ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first if you have any concerns, so that we can attempt to resolve the matter directly.

9. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to and processed in countries outside the United Kingdom by our service providers (e.g., Shopify, which operates globally). Where this occurs, we ensure that appropriate safeguards are in place, including:

- Standard Contractual Clauses (SCCs) approved by the UK government
- Ensuring the recipient country provides an adequate level of data protection

10. CHILDREN'S PRIVACY

Our Website is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe we have collected data from your child, please contact us immediately and we will delete it.

11. COOKIES

We use cookies on our Website to improve your browsing experience and analyse website traffic. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

Essential cookies are necessary for the Website to function. Non-essential cookies (analytics, marketing) are only loaded with your consent. You can manage your cookie preferences at any time through your browser settings.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us
Shop Name: UK Furniture Manufacture
Phone: +441215722918
Email: info@ukfurnituremanufacture.store
Shop Address: 32a Pritchett St, Birmingham B6 4EX, United Kingdom
Opening Hours: 
Monday – Thursday: 7:00 AM – 4:30 PM
Friday: 7:00 AM – 12:30 PM
Saturday & Sunday: Closed
(GMT+00:00) Greenwich Mean Time
Response Time: We respond within 24 hours.