Refunds & Returns Policy

Effective Date: April 20, 2026

This policy applies to all products sold by UK Furniture Manufacture. It designed to clarify the rules regarding returns, exchanges, and sets out the rules for returns, exchanges, and order cancellations.

Conditions for Returns and Exchanges
We accept returns and exchanges in line with the UK Consumer Rights Act 2015. Under the Act, you have the right to reject goods that are of unsatisfactory quality, not fit for purpose, or not as described. If you exercise this right within 30 days, you are entitled to a full refund. requests only under the following circumstances (applicable to all products, including sofas, nightstands, shoe cabinets, mattresses, and outdoor furniture):
The product has quality defects upon delivery, such as damage, deformation, cracking, or missing parts (clear photos or videos taken on the day of delivery must be provided as proof).
The product received does not match the order description (e.g., incorrect model, size, or color).
The mattress develops quality issues that render it unusable, such as severe sagging or excessive odor (feedback and relevant supporting evidence must be submitted within 30 days of use).
Outdoor tables and chairs develop quality issues that affect normal use, such as peeling paint or structural instability.

Return and Exchange Conditions & Non-Returnable Items
1. Return and Exchange Conditions
Requests for returns or exchanges must be submitted within 30 days of receipt; requests submitted after this period will not be accepted.
Products must remain in a brand-new, unused condition—free of wear, stains, or signs of installation—with all accessories, instruction manuals, and original packaging intact (exceptions apply in cases of product defects).
Relevant supporting documentation must be provided, including the order number, proof of receipt, and photos or videos clearly illustrating the product issue.
Customized products (such as sofas or mattresses with custom dimensions or colors) are eligible for return or exchange only in the event of a manufacturing defect; returns or exchanges will not be accepted for non-quality-related reasons.
2. Non-Returnable Items
Sofas or mattresses that have been used (exceptions apply in cases of product defects).
Products damaged due to human error, unauthorized modification, or improper maintenance.
Products with missing or damaged accessories or packaging that render them unfit for resale.
Products that were not originally purchased from this store.

Return and Exchange Timeframe
For products such as sofas, bedside tables, shoe cabinets, mattresses, and outdoor tables and chairs, you may submit a return or exchange request within 30 days of receiving the items. Requests submitted after this period will not be accepted.

Return Process (Applicable to All Products)
1. Submit Request: Please contact Customer Service within 30 days of receiving your order. You must provide your order number, proof of delivery, and photos or videos clearly demonstrating the product issue, along with a detailed explanation of the reason for the return. Once ready, please submit your return request.
2. Review: Our Customer Service team will review your request within 1 to 3 business days. Upon approval, we will provide you with a designated return address and specific return instructions.
3. Return Shipment: Please ship the product (including all original accessories and packaging) to the designated return address. Please clearly mark your order number on the return package; we recommend using a courier service that provides shipment tracking.
4. Inspection: Once we receive the returned item(s), we will complete a product inspection within 1 to 3 business days to verify whether the item(s) meet our return eligibility criteria.
5. Resolution: If the item(s) pass inspection, we will immediately initiate the refund process. 
Return Method: Mail
Return Address: 32a Pritchett St, Birmingham B6 4EX, United Kingdom

Exchange Process (Applicable to All Products)
1.  Submit Request: Please contact our customer service team within 30 days of receiving your order. Please provide your order number, proof of delivery, and photos or videos that clearly demonstrate the product issue. Additionally, please clearly specify your exchange requirements (e.g., exchanging for a product of the same model or specifications).
2.  Request Review: Our customer service team will review your request within 1 to 3 business days. Once we confirm that your request meets our exchange criteria, we will provide you with the return address and detailed instructions for the exchange process.
3.  Return Product: Please ship the defective product (along with all original accessories and original packaging) to the designated return address. Please clearly mark your order number and the word "Exchange" on the package.
4.  Product Inspection: Upon receiving the returned product, we will complete an inspection within 1 to 3 business days to verify whether the product meets our exchange criteria.
5.  Ship Replacement: Once the returned item has passed our inspection, we will ship a brand-new replacement product to you. We will provide tracking information promptly. 
Exchange Method: Mail
Return Address for Exchanges: 32a Pritchett St, Birmingham B6 4EX, United Kingdom

Refund Process
1. Once we receive the returned product and confirm that it meets our return criteria, we will process your refund request within 1 to 3 business days.
2. The refund amount will be credited back to your original payment account via the payment method used for your initial order.
3. Refunds typically take 1 to 3 business days to post; however, please note that the actual time required for the funds to appear in your account may vary depending on the processing speed of your card issuer or payment platform. Thank you for your understanding.
4. If the returned product is verified to have a quality defect, the refund amount will equal the total amount you actually paid for the order (including shipping costs). If the reason for the return is unrelated to product quality, we will deduct the return shipping costs from the refund amount before crediting the remaining balance back to your original payment account.

Return and Exchange Fees (Shipping Cost Policy)
Quality Issues (e.g., damaged goods, shipping errors, material discrepancies): We will cover all round-trip shipping costs.
Non-Quality Issues (e.g., personal preference, incorrect size selection): You are responsible for covering the shipping costs to return the item to us. Additionally, if an exchange is requested—or if the original item needs to be returned to you—any associated shipping costs incurred will also be your responsibility.
Failure to Meet Return Conditions (due to personal fault): If the item is damaged or its original packaging is missing due to your personal actions—rendering the item ineligible for return—you are responsible for covering the shipping costs to return the item to us.
Customized Products (Quality Issues): If a customized product exhibits quality issues, we will cover the shipping costs required for its return or exchange.

Order Cancellation Policy
Unpaid Orders: If an order has been submitted but not yet paid for, you may cancel it directly on our website at no cost.
Paid Orders (Not Yet Shipped): If an order has been paid for but not yet shipped, please contact our customer service team to cancel. We will issue a full refund within 1–3 business days, free of processing fees. The actual time it takes for the refund to appear in your account depends on your payment platform.
Shipped Orders (Not Yet Received): If an order has already been shipped but you have not yet received the goods, you must refuse delivery upon arrival. Once we receive the returned shipment and verify its condition, we will deduct the actual shipping costs incurred (based on the carrier's charges) and issue a full refund for the remaining balance.
Received Orders (Requesting Cancellation/Return): If you have already received the goods and wish to cancel the order (i.e., request a return), please follow the procedures outlined in the "Return Process" and "Return and Exchange Fees" sections of this policy.
Customized Products: Once an order for a customized product has been submitted and paid for, it cannot be cancelled (as production has already begun). If you insist on cancelling, a cancellation fee of 30% of the total order value will be deducted to cover production costs already incurred, and the remaining balance will be refunded to you.
If you have any questions regarding returns, exchanges, or order cancellations, please feel free to contact our customer service team at any time; we will be happy to assist you promptly.

Contact Us
Shop Name: UK Furniture Manufacture
Phone: +441215722918
Email: info@ukfurnituremanufacture.store
Shop Address: 32a Pritchett St, Birmingham B6 4EX, United Kingdom
Opening Hours: 
Monday – Thursday: 7:00 AM – 4:30 PM
Friday: 7:00 AM – 12:30 PM
Saturday & Sunday: Closed
(GMT+00:00) Greenwich Mean Time
Response Time: We respond within 24 hours.